Shipping & Returns
Natasha Vanderburg Co. is committed to creating unique quality handmade goods and prioritizing customer satisfaction.
Orders are processed promptly within 1-3 business days of your order, but we’ll do our best to ship out orders on the following business day whenever possible. If we have any concerns or questions about your order, you will be notified immediately by the email you provided at checkout.
All orders are shipped via Canada Post from Kelowna, British Columbia which generally takes 3 - 7 business days. Letter mail and tracked shipping options are available although customers are responsible for the shipping option selected.
We offer shipping internationally; however we do not guarantee on-time delivery for orders outside of Canada and are not responsible for any costs or charges incurred while crossing borders (eg. customs charges, tax duties, etc.) that may apply. All international orders are shipped via Canada Post Expedited and generally take at least 10 business days. We do our best to ship your goods out as quickly as we can, but please inquire if your order is taking longer than it should.
RETURNS & REFUNDS
You may return an unopened / unused purchase within 30 days from receipt of your order. Shipping costs are non-refundable, and all return shipping costs are the responsibility of the customer.
We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will not be distributed to third parties.